Cancellation And Refund Policy

As a general rule, if a customer cancels a order before 48 hours of booking day, 100% of the booking will be refunded

On the other hand , if a customer cancels a order before 24 hours of booking day, 50% of the booking amount will be refunded

Again if a customer cancels a order on booking day, no amount of pre booking amount will be refunded to the customer.

If customer cancels his/her Order on the day of placing it, Soundrya.com shall have a right to collect a penalty of 100% of the Order amount for breach of contract terms as a compensation for the damages suffered by Soundrya.com, with a right to either not to refund the Order value in case customer’s Order is prepaid or recover from the Buyer’s subsequent Order in case his/her Order is postpaid, to compensate the Merchants and PDPs.

Soundrya.com also reserves right to cancel order if the following condition occur

1. in the event if the data provided by customer is either wrong or falls outside the service zone;

2. failure to contact customer by phone or email at the time of confirming booking;

3. unavailability of all the items ordered by customer at the time of booking the Order.